GENERAL TERMS – Tereza Nolet

GENERAL TERMS AND CONDITIONS OF TEREZANOLET.COM

Who We Are and What We Do?
This website is operated by Tereza Nolet s.r.o., Business ID: 09916385, with business address: 28. října 302, 742 83 Klimkovice. I am a VAT payer, registered in the Commercial Register under file number C 84801/KSOS maintained by the Regional Court in Ostrava. I will refer to the company as "I" in the first person to make these Terms easier to read.

On this website www.terezanolet.com, you will find a rich selection of online courses, inspirational retreats, events, and other products that you can purchase. After placing an order, you enter into an Agreement with me, of which these Terms form an integral part. You can enter into an Agreement with me either as a Business Entity (if you're purchasing under your business ID) or as a Consumer. Our laws grant Consumers certain special rights, which you will learn more about in other sections of these Terms.

Although these Terms contain all important provisions, it is also possible to enter into an Agreement with me under individually negotiated conditions. In such cases, any deviating arrangements in the Agreement take precedence over the provisions of these Terms.

The purpose of these Terms is to explain and inform you about the mutual obligations and rights that arise in connection with, or on the basis of, the Agreement you enter into with me. In addition to these Terms, our relationship is also governed by Czech laws, particularly Act No. 89/2012 Coll., the Civil Code, as amended, and if you are a Consumer, also by Act No. 634/1992 Coll., on Consumer Protection, as amended.

Please also read about how I process your personal data. You can find all the details here.

Basic Terms You'll Find in These Conditions
Consumer: This is you if you enter into an Agreement with me as an individual independently of your business activities, i.e., if you are not purchasing on behalf of your company.

Business Entity: This is you if you enter into an Agreement with me in connection with your business activities, i.e., if you are purchasing on behalf of your company.

Terms: These are the general terms and conditions you are currently reading.

Agreement: This is the service provision agreement you enter into with me. We conclude the Agreement in the Czech language.

Digital Content: These are, for example, pre-prepared online courses. You can find all Digital Content on my Website.

Services: These are primarily events such as mother-daughter retreats or seminars/webinars. They can also be courses in which our instructors work with you. You can find all Services I provide on my Website.

Goods: These are physical products such as journals for mothers and daughters. You can find the current selection of my Goods on my Website.

Price: This is the price for Digital Content, Services, and Goods that you are obligated to pay me.

Website: This refers to my website www.terezanolet.com.

Social Networks: These are my social networks, particularly the Facebook profile Tereza Nolet (@terezanolet) and YouTube channel named Tereza Nolet (@terezanolet).

Civil Code: Act No. 89/2012 Coll., the Civil Code, as amended.

How Can You Contact Me?
If you have any questions, you can contact me using the following information:

Tereza Nolet

října 302,742 83 Klimkoviceemail: help@terezanolet.comtel.: +420 737 550 796
I will respond to you as soon as possible.

How Does the User Account Work?
As members of my courses, you will receive a user account on my Website that serves as a member section. It allows you to manage your account and access certain Digital Content according to these Terms.

Your user account becomes accessible after payment and when you log in with your username and password, which you can change later. You will find details about accessing individual Services further in these Terms.

When ordering Digital Content through the order form on the Website, you are also registering for a user account. It is important that you provide all information truthfully and correctly, and you must update it with any changes or notify me of such changes. I consider the information you provide during ordering or registration to be correct. Unfortunately, I cannot be responsible for incorrectly provided information and any related damage.

If an order is placed by a method other than through the order form on the Website, I will send your login details to the email address you provided within 72 hours of receiving the Price for the relevant Service.

Access to your user account is secured by a username, which is generated from the information you entered (it may also be the email you provided in your order), and a password that you choose yourself or that is automatically generated for you. The details will then be sent to the email address you provided. Please thoroughly check your SPAM folder where this email might end up. Please maintain confidentiality regarding your account access details. You are not authorized to allow a third party to use your user account.

User account registration will always be part of the Digital Content order, as without creating such a personal user account, I would not be able to fully provide you with the promised content.

Please note that the user account may not be continuously available, especially due to necessary maintenance of hardware and software equipment.

Digital Content
Digital Content is typically our pre-prepared course to which you gain online access. It's a course that you sign up for and gain access to online content for a specific period, forming a complete course. These courses typically don't require assistance or support from our instructors.

How to Order Digital Content?
You can order Digital Content on the Website through a form that contains information about the content, Price, payment method, and delivery details. Based on this information, you create an order ("Digital Content Order").

After I receive your Digital Content Order, I will confirm its receipt via email. Upon delivery of this confirmation to your email inbox, an Agreement is concluded between us, under which you commit to paying for the course. Along with the confirmation of the Digital Content Order, I will also send you these Terms on a durable data medium.

In the Digital Content Order, you must provide truthful, current, and complete information. If you provide false, outdated, or incomplete information, I am not responsible for any resulting harm.

By filling out the order form, a user account is created for you, from which you will gain access to the Digital Content (see the section on user accounts).

How to Pay for Digital Content?
Each Digital Content item has its exact Price listed. If there is an obvious error in the stated Price, I am not obliged to deliver the Digital Content to you at such an obviously incorrectly stated Price, and in the case where I have concluded an Agreement with you with such an incorrectly stated Price, I am entitled to withdraw from it.

The Price can be paid by online card payment or bank transfer. For each payment, I will issue an invoice that will always meet the requirements of legal regulations and will be sent to the email address you provided in the Digital Content Order.

Payment methods are connected to the payment gateway of Stripe, which provides secure technology for accepting payment cards and online bank transfers. Customer payment card numbers, credit cards, and electronic banking passwords are entered through the secure and trusted channel of www.stripe.com, Stripe Payments Europe, Limited The One Building 1 Grand Canal Street Lower Dublin 2 Co. Dublin Ireland, IE 3206488LH. A telephone number for the Stripe payment gateway is not provided because the payment gateway does not allow telephone contact and there is no phone number for it. Contact here: https://support.stripe.com/contact. All data during payment is entered by the customer through the secure and trusted channel of the above-mentioned company.

Any discounts on Digital Content cannot be combined with each other.

Additionally, I offer the option to spread out the payment. In such a case, we will proceed according to the specific calendar indicated in the order form. However, this order is still an order committing you to pay all payments. If you are late with any of the payments, I am entitled to deny you access to the Digital Content until you pay the relevant invoice. However, this does not affect your obligation to pay all agreed payments.

For membership in some online courses, I use automatic recurring card payments to pay the membership fee. By filling out the order form, you agree to pay a regular monthly membership fee in the amount clearly and explicitly stated on the Order for the entire duration of the membership. At the same time, you consent that the membership fee in the clearly stated amount and period (starting from the date of the order) will be automatically charged to your payment card that was used for the first payment, for the entire duration of your membership in the course.

In case the Order is subject to recurring payment, you will find information on the order page about the amount of the regular fee, the period, and how to end membership in the course and thus stop recurring billing. Seven days before the automatic billing of the fee, I always send a notification email to the address provided in the Order, along with clear instructions on how you can cancel recurring payments.

In case the Order is subject to recurring payment, you can terminate membership at any time exclusively by contacting customer support at help@terezanolet.com. By terminating membership in the course, the regular payment is canceled and the membership fee will no longer be charged. By terminating membership in the course, you give up all the privileges and benefits that membership in the course brought you. In case of cancellation of membership, access will be definitively terminated (after the expiry of the paid membership period).

How Does Digital Content Work?
After ordering and paying for Digital Content (or paying the first invoice), I will email you access to the user account (so-called member section), where you will immediately gain access to the Digital Content for a specific period after payment, which includes educational videos, worksheets, and possibly other accompanying materials.

How Does Digital Content Extension Work?
After your access to the Digital Content (e.g., to the course) expires, you no longer have the option to return to it. This section with videos and other materials will close. For a fee, access to the course can be extended. Some of my online courses can be purchased with unlimited time access; in such cases, this is always indicated within the Digital Content Order.

Delivery of Digital Content
Digital Content as the subject of the Agreement is delivered from my side at the moment when I send you an email with a link to access the Digital Content. Therefore, it doesn't matter when you actually logged into the user account and really started with the course or part of it, but from when you could have done so.

Withdrawal from the Agreement
For Digital Content, withdrawal from the Agreement is not possible if you agreed during the purchase of the Digital Content that I will make the entire content accessible to you immediately after purchase - that is, before the period for withdrawal from the Agreement expires. By doing so, you lose the right to withdraw from the Agreement within the 14-day period.

What About Services?
Services on my Website include events (one-day events or multi-day stays) and online or live courses that are not pre-prepared, but in which our instructors work with you in real time.

How to Order a Service?
You can order a Service through an order on the Website via a form that contains information about the Service (e.g., time and place of the event), its Price, method of payment, and specific cancellation conditions that apply to participation in our events or courses. Based on this information, you create an order ("Service Order").

As soon as I receive the Service Order, I will confirm its receipt to you via email. Upon delivery of this confirmation, an Agreement is concluded between us, under which you commit to paying for the Service. Along with the confirmation of the Service Order, I will also send you these Terms on a durable data medium.

I reserve the right to refuse any participant for reasons of inappropriateness, inefficiency, or danger to other participants.

In the Service Order, you must provide truthful, current, and complete information. If you provide false, outdated, or incomplete information, I am not responsible for any resulting harm.

Changes to the Service
I reserve the right to make changes to the Service - especially the venue, date, program, instructors - in the case of unexpected circumstances that I did not cause by my own fault and that prevent me from providing the Services according to the agreed conditions or information on the Website. I will promptly inform you of any potential changes by email.

In the case of non-essential changes to the venue (a significant change would be, for example, at the other end of the country), changes to the program or instructor that do not significantly affect the main content of the event, you are not entitled to withdraw from the Agreement. If it would be a significant change such as a change in the date or a significant change in the venue of the event, you are entitled to withdraw from the Agreement. The procedure and conditions described below apply to your withdrawal from the Agreement.

How to Pay for a Service?
Each Service has its exact Price listed. If there is an obvious error in the stated Price, I am not obliged to allow you access to the event or course at such an obviously incorrectly stated Price, and in the case where I have concluded an Agreement with you with such an incorrectly stated Price, I am entitled to withdraw from it.

Any discounts on Services cannot be combined with each other.

Due to unexpected events - primarily related to payments for energy consumption or other services from my suppliers - I am entitled to unilaterally increase the Price. If such an event occurs, I will promptly inform you of the Price change by email, with which I will also ask you to pay the price difference. However, within 14 days of this request, you have the right to withdraw from the Agreement for these reasons, and thus cancel your registration for the event or course.

Withdrawal from the Agreement
In general, Consumers have the option to withdraw from the Agreement within 14 days of its conclusion on the internet or through another distance communication medium, even without giving a reason.

As Consumers, you can withdraw from the Agreement with any unambiguous statement towards me (e.g., by email). To withdraw from the Agreement, you can also use the template form, which you can find as an appendix to these Terms.

In the case of withdrawal from the Agreement, the Agreement is canceled from the beginning. This means that I will cancel your participation in the event/course and refund you the paid Price within 14 days from the moment you withdrew from the Agreement, in the same way I originally received it from you. However, we can also agree on a different method of refunding the Price.

Business Entities do not have the right to withdraw from the Agreement at all.

When Do You Not Have the Option to Withdraw from the Agreement?
There is an exception when you do not have the option to withdraw from the Agreement, and that is in the case that you have agreed to the provision of the Service before the period for withdrawal from the Agreement expires - that is, if the event/course took place within the 14-day period for withdrawal from the Agreement.

Cancellation Conditions
At any time before the start of an event or course, you have the right to cancel your participation (through the above contact details, primarily by email to: help@terezanolet.com). Cancellation of the Service Order is governed by the cancellation conditions, which are individually adjusted on the Website for each event or course.

The moment of delivery of the cancellation (e.g., delivery to my email inbox) is considered the moment of cancellation.

In the case that you do not show up for the event at all or do not connect to the course at all and do not cancel your participation, the paid Price is not refunded.

And What About Goods?
My Goods - such as journals and other physical goods - can be ordered on the Website through a form that contains detailed information about the specific Goods, their Price, method of payment, and delivery of the Goods. Based on this information, you create an order ("Goods Order").

As soon as I receive the Goods Order, I will confirm its receipt to you via email. Upon delivery of this confirmation, an Agreement is concluded between us, under which you commit to paying for the Goods. Along with the confirmation of the Goods Order, I will also send you these Terms on a durable data medium.

In the Goods Order, you must provide truthful, current, and complete information. If you provide false, outdated, or incomplete information, I am not responsible for any resulting damage.

How to Pay for Goods?
Each item of Goods has its exact Price listed. If there is an obvious error in the stated Price, I am not obliged to allow you the Goods at such an obviously incorrectly stated Price, and in the case where I have concluded an Agreement with you with such an incorrectly stated Price, I am entitled to withdraw from it.

Any discounts on Goods cannot be combined with each other.

Delivery of Goods
I have most of my Goods in stock and send them as soon as possible. Unless we agree otherwise, I will deliver the Goods to you within 30 days of concluding the Agreement. Otherwise, you can withdraw from the Agreement, and I will subsequently refund you the paid Price, including the paid shipping costs, if you paid them.

I will send the ordered Goods to you through shipping services, the list of which you will find during the Goods Order process. Postage and packaging are then charged according to the current price list, which will appear during the Goods Order process.

The Goods will be delivered to you at the address specified in the Goods Order. You are then obliged to accept the shipment upon delivery. In the event that you do not accept the shipment, I will consider it a withdrawal from the Agreement, and in such a case, I have the right to demand compensation from you for the associated costs.

In the event that the shipment needs to be delivered repeatedly or in a different way than specified in the Goods Order for reasons on your side, you are obliged to pay the costs associated with repeated delivery of the Goods or with a different method of delivery.

When receiving the shipment, I recommend carefully checking the integrity of the shipment packaging and in case of any defects, immediately notify the carrier. If the packaging of the shipment is damaged, you do not have to accept the shipment from the carrier.

What About Ownership Rights?
You acquire ownership rights to the Goods by paying the full Price (including delivery costs), but not before receiving the Goods according to the Agreement. Responsibility for accidental destruction, damage, or loss of the Goods passes to you at the moment of receipt of the Goods or at the moment when you were obliged to receive the Goods, but contrary to the Agreement, you did not do so.

Withdrawal from the Agreement
As a Consumer, you have the option to withdraw from the Agreement within 14 days of receiving the Goods when concluding the Agreement on the internet or through another distance communication medium, even without giving a reason. If I send you the Goods in several shipments, the period is counted from the receipt of the last shipment; conversely, if I deliver the Goods to you regularly, the period for withdrawal is counted from the delivery of the first shipment.

In the case of withdrawal from the Agreement, the Agreement is canceled from the beginning. This means that you return the Goods to me, and I refund you the paid Price including the lowest postage I offer. You must send the Goods back to me within 14 days of withdrawing from the Agreement. You bear the costs of sending the Goods back to me. I will refund you the Price within 14 days from the moment you withdrew from the Agreement, in the same way I originally received it from you. However, we can also agree on a different method of refunding the Price. But I can delay the refund of the Price until I receive the returned Goods back or until you prove to me that you have sent the Goods (for example, confirmation from the carrier).

You can try out the Goods, but only in such a way that you become familiar with their nature, properties, and functionality. In short, as if you were viewing them in a brick-and-mortar store. If you test or use the Goods more and somehow reduce their value by handling them (e.g., write in the journal or bend its corners), I can refund you an amount reduced by what it would cost to return the Goods to their original condition so that I can sell them to other customers.

The Goods, including all possible gifts, must be sent or personally delivered to the address: Tereza Nolet, 28. října 302, 742 83 Klimkovice. Please do not send shipments cash on delivery; they will not be considered.

If I sent you any free performance (gift) along with the Goods, in the case of withdrawal from the Agreement, you are obliged to return this free performance as well.

Business Entities do not have the right to withdraw from the Agreement at all.

Claims or What About Liability for Defects?
Claims for Digital Content
I am responsible to you for ensuring that the Digital Content has no defects upon receipt. In particular, I am responsible for ensuring that: a) The Digital Content corresponds to the agreed description and scope, as well as quality, functionality, compatibility, interoperability, and other agreed properties; b) It is suitable for the purpose for which you require it and with which I have agreed; c) It is provided with the agreed accessories and instructions for use (including installation instructions, and with user support, if needed).

I am further responsible for ensuring that in addition to the agreed properties: a) The Digital Content is suitable for the purpose for which digital content of this type is normally used, also with regard to the rights of third parties, legal regulations, technical standards, or codes of conduct of the given industry, if there are no technical standards; b) The Digital Content in terms of scope, quality, and other performance parameters, including functionality, compatibility, accessibility, continuity, and security, corresponds to the usual properties of digital content of the same type, which you can reasonably expect, also with regard to my public statements or statements of another person in the same contractual chain, especially advertising or labeling; c) The Digital Content is provided with accessories and instructions for use that you can reasonably expect; d) The Digital Content corresponds to the trial version or preview that I made available to you before concluding the Agreement.

I am not responsible for the above last four points in the case that I specifically drew your attention before concluding the Agreement that some property of the Digital Content differs, and you explicitly agreed to this when concluding the Agreement.

You can exercise your rights from defective performance for the entire duration of the obligation if a defect appears or occurs in the Digital Content. In the case of a one-time performance (which applies to most of my Digital Content), you can point out a defect that manifests within two years of making the Digital Content accessible.

If you are a Business Entity, you must exercise your rights from defective performance no later than 3 days from discovering the defect, otherwise, your claim will not be considered.

Claims for Goods
I am responsible to you for ensuring that the Goods have no defects upon receipt. In particular, I am responsible for ensuring that: a) They correspond to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed properties; b) They are suitable for the purpose for which you require them and with which I have agreed; c) They are delivered with the agreed accessories and instructions for use (including assembly or installation instructions, if needed).

I am further responsible for ensuring that in addition to the agreed properties, the Goods: a) Are suitable for the purpose for which the relevant types are normally used, also with regard to the rights of third parties, legal regulations, technical standards, or codes of the given industry, if there are no technical standards; b) In terms of quantity, quality, and other properties, including durability, functionality, compatibility, and safety, correspond to the usual properties of the relevant types, which you can reasonably expect, also with regard to public statements made by me or another person in the same contractual chain, especially advertising or labeling; c) Are delivered with accessories, including packaging, assembly instructions, and other instructions for use, which you can reasonably expect; d) Correspond in quality or design to the sample or model that I provided to you before concluding the Agreement.

I am not responsible for the above last four points in the case that I specifically drew your attention before concluding the Agreement that some property of the Goods differs, and you explicitly agreed to this when concluding the Agreement.

You can exercise your rights from defective performance within two years of receiving the Goods. If the defect manifests within one year of receipt, it is assumed that the Goods were defective at the time of receipt, unless the nature of the thing or defect excludes it. This period does not run for the period during which you cannot use the Goods, in the case that you have legitimately pointed out the defect.

If you are a Business Entity, you must exercise your rights from defective performance no later than 3 days from discovering the defect, otherwise, your claim will not be considered.

You do not have rights from defective performance in the case that you caused the defect yourself. Normal wear and tear from usual use is not a defect of the Goods.

Claim Procedure for Goods and Digital Content
You can file a claim electronically at help@terezanolet.com. Then send the claimed Goods to the address Tereza Nolet, 28. října 302, 742 83 Klimkovice. Please do not send the Goods cash on delivery; I will not consider them.

The Goods should be delivered complete, i.e., as you received them from me, so that I can assess the claim.

If you want to file a claim, please provide me with: a) Your contact details; b) Description of the defect of the Digital Content or Goods; c) Your requested method of settling the claim; d) Proof of purchase of the Digital Content or Goods (preferably by attaching the invoice).

If the Digital Content or Goods have a defect, you can request its removal. According to your choice, you can request: a) Delivery of a new item without defects; or b) Repair of the item, unless the method of defect removal you have chosen is impossible for me or disproportionately costly compared to the other. In such a case, I can refuse to remove the defect, especially with regard to the significance of the defect and the value that the Digital Content or Goods would have without the defect.

In the following cases, you can request a reasonable discount or withdraw from the Agreement: a) If I refused to remove the defect or did not remove it within a reasonable time after it was pointed out, so as not to cause you significant inconvenience; b) When the defect appears repeatedly; c) If the defect is a substantial breach of the Agreement; d) When it is clear from my statement or circumstances that I will not remove the defect within a reasonable time or without significant difficulties for you.

However, you cannot withdraw from the Agreement if the defect is not significant.

Until I fulfill my obligation from defective performance, you do not have to pay me the outstanding purchase price or part of it.

Settlement of Claims
When filing a claim, I will issue you an electronic confirmation, which will state the date when you filed the claim, what its content is, what method of settling the claim you request, and your contact details, so that I can let you know about the settlement of the claim.

In the case that you purchased the Goods as a Consumer, I will settle your claim within 30 days of filing (including defect removal) and inform you about it. We can also agree together on a longer period. If I do not meet the 30-day deadline, you can withdraw from the Agreement or request a reasonable discount.

In the case that you purchased the Goods as a Business Entity, I will settle your claim within a reasonable time from filing (including defect removal) and inform you about it.

In the case of Digital Content, I will remove the defect within a reasonable time after you point it out, so as not to cause you significant inconvenience - but it will always depend on the nature and purpose of the specific Digital Content.

After settling the claim, I will issue you an electronic confirmation of the date and method of settling the claim, including confirmation of the repair, and its duration, or a written confirmation of the rejection of the claim.

As a Consumer, you also have the right to reimbursement of reasonably incurred costs for filing the claim (if it was legitimate and acknowledged), where these costs are understood as the lowest possible. You must request reimbursement of costs no later than one month from the end of the period for pointing out the defect, otherwise, they may not be granted to you.

Before first using some Digital Content or Goods, you are obliged to read the instructions for use or other accompanying information, if I send it to you electronically or along with the Goods, and then follow the information from it. Otherwise, you risk damaging the Digital Content or Goods by your incorrect use and will not be able to claim the resulting defect within your right arising from liability for defect.

Claims for Services
Basic Rules of Claims
I am responsible for substantial and non-substantial defects of Services, and what kind of defect it is determines your rights.

A substantial defect is one because of which it is not possible to use the Service or a defect about which, if you had known, you would never have purchased the Service. For example, if an event for mothers and daughters, for which you have registered, will be an event for fathers and sons.

A non-substantial defect is one with which it is possible to use the Services, but they are not 100% quality. For example, when you purchase a stay, which is supposed to have 8 workshops, but in the end, there are only 7.

You can file a claim within 6 months of receiving the performance and, according to your choice, request for a defect that means a substantial breach of the Agreement: a) Free adjustment of the Service; b) Removal of the defect by providing the Service without a defect or delivering the missing part of the Service; c) A reasonable discount from the Price; or d) Return of the Price based on withdrawal from the Agreement.

For a defect that means a non-substantial breach of the Agreement, you are entitled to: a) Removal of the defect; or b) A reasonable discount from the Price.

If adjustment or replacement of the Service for another is not possible, based on withdrawal from the Agreement, you can request a return of the entire Price.

Claim Procedure
You can file a claim, for example, electronically at help@terezanolet.com or by letter at the address Tereza Nolet, 28. října 302, 742 83 Klimkovice.

If you want to file a claim, please provide me with: a) Your contact details; b) Descriptions of the defect of the Service; c) Your requested method of settling the claim; d) Proof of purchase of the Service.

Please note that you cannot claim the Service just because it did not fulfill your subjective expectations; it must be a defect.

If you purchased as a Consumer, I will settle the claim within 30 days of filing (including defect removal) and inform you about it. We can also agree together on a longer period. If I do not meet the 30-day deadline, you can withdraw from the Agreement or request a reasonable discount.

In the case that you purchased the Service as a Business Entity, I will settle your claim within a reasonable time from filing (including defect removal) and inform you about it.

Let's Not Forget About Copyright
All content on the Website and Services that I provide to you, including useful worksheets, e-books, or instructional videos, are my copyrighted work and other proprietary content, and so you cannot share, copy, or otherwise transfer them to third parties. I have put a lot of work into the materials, so please respect this rule.

How to Initiate Alternative Dispute Resolution?
As a Consumer, in case of any problem, you can contact the Czech Trade Inspection Authority (Central Inspectorate - ADR Department, Štěpánská 44, 120 00 Prague 2, e-mail: adr@coi.cz, adr.coi.cz). The resolution will be initiated at your proposal, in case it would not be possible to resolve the dispute directly with me. You can submit the proposal no later than 1 year from the day when you first exercised your right with me.

Alternative dispute resolution can also be initiated online through the ODR platform available here: ec.europa.eu/consumers/odr.

What to Say in Conclusion?
If special software needs to be downloaded to use my Digital Content, you will always find this indicated on the Website. However, it always applies that it is necessary for you to have a standard web browser, internet connection, and that is stable and fast enough.

Costs that arise in connection with distance communication, such as costs for internet connection or telephone, are paid by you. They do not differ from the basic rate of your operator or internet service provider.

In the case of force majeure, I am not responsible for damage caused as a result of or in connection with cases of force majeure, and if the state of force majeure lasts for a period longer than 10 days, I am entitled to withdraw from the Agreement.

I am authorized to provide Services based on a trade license. The trade inspection is carried out within its competence by the relevant trade licensing office. I am also subject to the supervision of the Czech Trade Inspection Authority regarding compliance with consumer protection regulations.

I can change or supplement these Terms. However, this does not change our rights and obligations that arose during the validity of the previous version of the Terms.

The current version of the Terms will always be published on the Website.These Terms are effective from April 1, 2025.

Appendix No. 1: Form for Withdrawal from the Agreement
Withdrawal from the Agreement Within 14 Days
Customer:Name: Address: Telephone: E-mail: Requested method of money return: Possible bank account number / bank code to which I wish to return the amount: / Invoice number: Order number: Returned products: Reason for withdrawal:goods/service looks different than I expectedlate deliverydifferent goods delivered/different service providedother reason: _(for my better overview, you can state the reason for withdrawal, but you are not obliged to do so)

Date and signature of the customer